Domex Ltd

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4.6

( 8 reviews )

Home Cleaning, Electricians

Closed 08:00 AM - 06:00 PM See Hours

Unit C, Surrey Business Park, Weston Rd, Epsom KT17 1JG, United Kingdom +44 3302-102-100.0

Domex Ltd is a reputable brand known for its high-quality home appliances. With a strong focus on innovation and customer satisfaction, Domex Ltd has been providing reliable products for households around the world. From dishwashers to ovens to freezers, Domex Ltd offers a wide range of appliances to meet the needs of its customers. With a team of dedicated professionals, Domex Ltd ensures that every product is manufactured to the highest standards, guaranteeing durability and efficiency. With a loyal customer base and a commitment to excellence, Domex Ltd continues to be a trusted name in the industry.

Amenities and More

Accessibility
- Wheelchair-accessible entrance
Payments
- Credit cards
- NFC mobile payments
Planning
- Appointment required
Offerings
- Repair services

Reviews

4.6/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Resa burke

March 22, 2024

Engineer (Martin) called in advance, arrived on time, was very polite and respectful of the property. He carried out a thorough investigation, fixed the issue, cleaned and tested the appliance, a Miele tumble dryer. He, was thoroughly professional and highly recommended. I am impressed with Domex.

Rach ra

March 22, 2024

The repair team used my towels for cleaning up dirty water during the repair. They should have brought their own cloth and if they didn't have it, they could have asked for one and I would provide, not take my face cloth without authorisation. However, the engineer and the company apologised for this misconduct and refunded the cost of the damaged items. This is much appreciated and I have therefore updated my review and awarded them 5 stars.

Yvonne thommes

March 22, 2024

Excellent service. Attending engineer was very professional, calling ahead to advise a more accurate arrival time. Their online portal provides picture and details of engineer and van registration ahead of the appointment which was also appreciated. Machine was fixed there and then, as part was on hand in the van, with the engineer taking care to protect my carpet from appliance feet where it needed pulling out. Will definately use again for any further appliance issues.

Mzjoolz

March 22, 2024

When our fridge stopped working, I found it fast and easy to book a visit from Domex. The engineer, Vadym, was prompt and courteous and gave a helpful description of what he was investigating while looking at the fridge. He managed to get our fridge back up and running within an hour or two so we were very grateful. Thanks!

Sepideh zamanvaziri

March 22, 2024

Waited in all day for a repair and they flat out didn’t show up or call. Spoke to customer service who were arrogant and condescending and finally found out they wrote the wrong address. They say their engineer tried to call twice but miraculously the calls didn’t show up on my phone—it must have been a system error. How very convenient. They fixed the wrong address and then said the next time they could visit was 10 days later! And if I wanted to complain, to talk to the manufacturer. In those exact words. Arrogant, incompetent, rude, taking no accountability. Avoid like the plaque. This company needs to go out of business because they’re don’t deserve to be in service.

John francan

March 22, 2024

It was easy to book on a panic day of RCD triggers and to get the engineer assigned with in a days notice. Victor, went above and beyond identifying the issue quickly with our Fridge / Freezer and fixing it. He kindly also addressed the …

Johnathan

March 22, 2024

Our washing machine stopped working, so started looking at buying a new one. I saw a Domex van in my local area, with the brand of my washing machine on it. So glad I called them. The engineer was great. Called me before he arrived and was …

Joshua diget

March 22, 2024

My Miele washing machine went wrong and I was forwarded to Domex in Epsom. They booked in a date of 22nd which was keeping me waiting over 10 days but I was told as always these days they were very busy. I have rung today to see if they can …